Terms & Conditions (T&C) | Joan & Adry Chocolat

PAYMENT, DELIVERY, RETURNS/ ONLINE PURCHASE POLICY

The terms and conditions contained herein along with the Privacy Policy and Agreement will be regulating our relationship with regard to the use of www.joanadrychoco.com by you. You are advised to read this Agreement carefully before entering into a transaction on www.joanadrychoco.com. All transactions entered would be legally bound by this agreement.

Your transactions on this website are subject to this Payment, Delivery and Returns Policy and Terms and Conditions and our Privacy Policy available here on this website.

This website www.joanadrychoco.com is operated by Joan & Adry Chocolate Company. The policy is issued by ‘Joan & Adry Chocolate Company’. By placing an order on this site, you are entering into a purchase/sale transaction with Joan & Adry Chocolate Company.

The terms and conditions are enumerated as follows

Definitions:

“Agreement” means the acceptance of terms and conditions as detailed herein including all schedules, appendices, annexure, privacy policy and will include the references to this Agreement as amended, supplemented, varied, or replaced time to time.

www.joanadrychoco.com or the “Site” means the online shopping portal owned and operated by Joan & Adry Chocolate Company, which provides a platform to the shoppers to buy the products listed on the site.

“Customer” / “Buyer” shall mean the person or any legal entity who accepts the offer for sale on site by placing an order for and or purchases any products offered for sale on the site.

“User”/ “You” means and includes you and/or any person or an entity using or accessing the services provided on this Site.

Eligibility: You represent and warrant that you are competent and eligible to enter into a legally binding agreement and have the requisite authority to bind the other party to this Agreement. You shall not use this Site if you are not competent to contract under the applicable laws, rules, and regulations.

Term: This Agreement shall continue to be in full force and effect for so long as you are using the site. The site provides an online shopping platform where in the Users can purchase/buy the products and services listed on it pursuant to the terms and conditions set forth below. By clicking on the “Checkout” button, you are agreeing to use the Services in a manner consistent with and abide by the terms and conditions of this Agreement, our Privacy Policy, and with all applicable laws and regulations.

Termination: Either User/ You or Joan & Adry Chocolate Company may terminate the agreement at any time, with or without cause. However, Joan & Adry Chocolate Company reserves the right, in its sole discretion, to terminate your access to the products and services offered on the site or any portion thereof at any time, without notice.

Modification of Terms and Conditions: Joan & Adry Chocolate Company may at any time modify the terms and conditions contained on the Site without any prior notification to you. You can access the latest version of the Terms and Conditions at any given time. In the event the modified Terms and Conditions are not acceptable to you, you should discontinue using the site. However, if you continue to use the site you agree to accept and abide by the modified Terms and Conditions.

Online Shopping Platform: You further agree and undertake that you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.

Joan & Adry Chocolate Company Limited accepts no liability for any errors or omissions, whether on behalf of itself or third parties. The address at which delivery of the products ordered by you are to be made, should be correct and complete in all respects.

After the receipt of payment, Joan & Adry Chocolate Company shall arrange for the delivery of the product to the recipient at the shipping address provided by the Buyer.. Any and all orders placed by you on this Site are a firm commitment to purchase and you are obligated to complete the transaction and not contest it in anyway.

Refunds:
Once we receive your email or call on joanadryco@gmail.com or 9080408848 for cancellation and refund, we will scrutinize and evaluate the transaction. After approval refund will be initiated. The refund amount is calculated by deducting 20% (shipping and internet payment charges) from your original payment.

All refunds will be processed and issued within a period of 7 days from the date of receiving the call or email for a refund

Shipping Time:

Local Shipping - Expected delivery time is within 3 - 5 days from the date of payment

International Shipping - Expected delivery time is within 10 - 15 days from the date of payment

Before placing an order, you are advised to check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale included in the item’s description.

Product Pricing: Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updates may occur. Joan & Adry Chocolate Company reserves the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.

Prices are subject to change without advance notice.

All prices on this web site are given in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument.

All orders are acknowledged at current pricing. We will bill at the price in effect at the time of receipt of money and raising of an invoice. You will be billed the prices prevalent during the invoicing of the products. Our products are liable for GST in India.

Out of Stock situations: Our endeavour is to ensure that all products listed on the site are available in stock for dispatch to the buyer. However, in case this in not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience.

Payment Options: The following modes of payments are available via Razorpay, who is our payment gateway service provider:

a) Credit cards issued by banks and institutions that are part of the Visa, Master card & Amex Card
b) Debit cards
c) Net banking/Direct Debit payments from select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases

d) UPI Service Providers

As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and MasterCard you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. Your credit card or debit card statements will reflect “RAZ/ Joan A”. In case of third-party statements including bank and credit card statements the merchant’s name may appear in an abbreviated format. To place an order, you will need to complete the transaction on the website. This may or may not be assisted with a phone call from the customer service representative. By placing an order on the site or on phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website or affiliated websites where specifically referred to such affiliated websites.

After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.

In this section you will be asked for address and other contact information as well as payment related information. Once, the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability and completion of logistics operations related to the same.

Security: Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the web store is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind. Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.

Suspension due to non-compliance with Agreement: Notwithstanding other legal remedies that may be available to Joan & Adry Chocolate Company, Joan & Adry Chocolate Company, may in its sole discretion limit User activity by immediately removing User listing either temporarily or indefinitely or suspend or terminate User membership, and/or refuse to provide User with access to the Site.

If the User is in breach any of the terms and conditions of this Agreement.
If the User has provided wrong, inaccurate, incomplete, or incorrect initiation.
If your actions may cause any harm, damage or loss to the other Users or Joan & Adry Co.

Indemnity: User agrees to defend, indemnify and hold harmless Joan & Adry Chocolate Company, its employees, directors, officers, agents and their successors and assigns and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon the User’s actions or inactions, including but not limited to any warranties, representations or undertakings or in relation to the non-fulfilment of any of its obligations under this Agreement or arising out of the User’s infringement of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this Agreement.

Governing Law and Jurisdiction: This website is owned and controlled by Joan & Adry Chocolate Company in Kochi, India and the laws of India shall apply. This agreement is governed and construed in accordance with the Laws of India. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Kochi, Kerala, India, in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.

You agree to indemnify and hold Joan & Adry Chocolate Company, its subsidiaries, affiliates, directors, officers and employees, harmless any claim, demand, or damage, including reasonable attorneys’ fees, asserted by any third party due to or arising out of your use of or conduct on the Site.

Intellectual Property Rights: Joan & Adry Co. and other names, graphics, logos, and icons identifying Joan & Adry Co., or its products or services are the proprietary marks of Joan & Adry Chocolate Company. These IPR’s may not be used in connection with any product or service that is not offered by Joan & Adry Chocolate Company, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Joan & Adry Chocolate Company.

Entire Agreement: These Terms and Conditions, together with privacy policy, and other rules and policies posted on the site, constitute the entire agreement between you and Joan & Adry Chocolate Company, with respect to your use of and material available through the site, and they supersede all prior or contemporaneous communications and proposals between you and Joan & Adry Chocolate Company, with respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.

Submissions: Joan & Adry Chocolate Company welcomes your comments about your experiences shopping with us and your suggestions about how to improve this site. Any comments, ideas, suggestions, initiation, or any other content you contribute to this site (including the name you submit for any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for Joan & Adry Chocolate Company to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works , display worldwide, or act on such content, without additional approval or consideration, in any , media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary. You represent and warrant that you own or otherwise control all the rights to the content that you contribute to this site and that use of your content by Joan & Adry Chocolate Company will not infringe upon or violate the rights of any third party.

Shipment of Products: Purchases are shipped from our own warehouses in India. Our endeavour is to make the products reach you within 7-10 days from receipt of order and payment.

Order deliveries will be made usually between 10.30 am – 7 pm Monday –Sunday.

Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.

Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order.

The delivery will NOT be redirected / redelivered to any other address in any circumstance. The selected product will be delivered only in the city it is mentioned as “available” on this Site. Joan & Adry Chocolate Company shall not be held responsible for damage of products after delivery.

Joan & Adry Chocolate Company or its delivery partners, will contact the customer to confirm the date, time & address of delivery. If the delivery fails due to following reasons, Joan & Adry Chocolate Company or its delivery partners will contact the customer again to deliver the goods.

In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.

In case the product is not delivered due to any of the above reasons, we will inform you about the same.

All claims for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also, the said shortage of goods needs be highlighted and signed on the delivery challan copy and returned to the delivery person.

Delivery Charges: Shipping and handling rates may vary based on product, packaging, size, volume, type, and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments

Product returns: Once products are delivered to you and accepted as accurate and as per the original order, no refunds or exchange can be done.

To return any items that are damaged or expired or not as per your original order, please return these products to the delivery person along with a remark on the delivery challan. Please contact customer service by email through the contact us link on the website. Mention the return of products along with the order number, and the date of delivery. All returned items must be accompanied by a copy of the original receipt, a return / exchange authorisation number and in unopened, saleable condition.

Postage and charges for return of these will not be refunded.

Please note that in any case we cannot offer exchanges or refunds on any sale of opened or used products.

Please allow one to three weeks from the day you return your package for your refund request to be processed. You will be contacted once your return is complete.

Disclaimer: “We as a Retailer shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the pre-set limit mutually agreed by us with our acquiring bank from time to time”. Thank you for visiting www.joanadrychoco.com

JOAN & ADRY CHOCOLATE COMPANY INSISTS UPON THE HIGHEST STANDARDS FOR SECURE TRANSACTIONS AND IS COMMITTED TO PROTECTING AND SAFEGUARDING YOUR PERSONAL INFORMATION AND PRIVACY.

OUR INFORMATION GATHERING AND DISSEMINATION PRACTICES GIVEN BELOW, ENSURES SAFEGUARDING YOUR PERSONAL INFORMATION AND PRIVACY

This Privacy Policy describes the types of personal information that is collected on this website, how we mutually benefit from such information, how we may use that information and with whom we may share the same.

The Privacy Policy also describes the measures we take to protect the security of this information as well as how you can access, modify or delete your personal information at any time. It also explains how you can object to the processing of your personal information or to receiving communications about our products and services.

Note: Our privacy policy may change at any time without notice. To make sure you are aware of any changes, kindly review this policy periodically.

This Privacy Policy is incorporated into and subject to the following-

TERMS AND CONDITIONS:

COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION (PII) AND OTHER INFORMATION

Joan & Adry Co. limits itself to collect information to ensure accurate service. Most of the information we collect is very basic and is needed to complete a purchase or provide a refund. Examples of customer information that may be collected by us include your name, address, telephone number, date of birth, email address, descriptions of the items requested or purchased, language preference, the IP address and operating system of your computer, the browser type and version being used by you.

We will not sell, distribute or lease your personal information to third parties.

We may automatically track certain information about you based upon your behaviour on our site. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), your computer browser information, and your IP address.

CREDIT CARD, DEBIT CARD AND BANKING INFORMATION

Joan & Adry Co. does not collect or store Credit Card or Debit Card or any of your banking information as it is directly transmitted through the payment gateway provider to the payment network or bank.

REGISTRATION

In order to take advantage of some features of the site, you must register and create a member account which is free of any cost. An online registration form may require you to provide information such as your name, email address, and a password.

Your password is a component of our security system. As such, it is your responsibility to protect it. Do not share your password with any third parties. If your password has been compromised for any reason, you should change it immediately.

TECHNOLOGIES THAT ALLOWS US TO CUSTOMISE YOUR EXPERIENCE ON THE SITE

We use various technologies to collect information relating to your visit to our website, such as the Uniform Resource Locater (URL) that referred you to our website, Internet Protocol address, browser type, browser language, the date and time of your request, etc. This enables us to enhance and customise your experience on our website. For example, we may collect the Internet Protocol (IP) address identifying your computer or device and indicating your geographic region for statistical purposes. In some instances, we may use these technologies in combination with the personally identifiable information you provide on the website. These technologies may provide a variety of information such as whether you have visited Joan & Adry Co. before. They also may enable you to save your preferences. Each technology is explained below.

WEB BEACONS AND TRACKING LINKS

Web Beacons (also called clear gifs and pixel tags), tracking links and/or similar technology consist of a few lines of code and are embedded on the pages of our website. They are often used in combination with Cookies and are often not visible to the user of the website. Web Beacons may relay information to third parties such as our service providers and may be used in order to track customer response to certain advertising, to better target interactive advertising and to enhance customer support and usability. If you reject our Cookies (see Cookie section below), you will prevent Web Beacons from relaying this information about you and may limit your use of some of our website features.

We use data collection devices such as “cookies” on certain pages of the website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re-enter your password more frequently during a session.

USE OF YOUR PERSONAL INFORMATION, DEMOGRAPHIC AND PROFILE DATA

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud, and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in and to display content according to your preferences.

HOW DO WE MUTUALLY BENEFIT FROM THE PERSONAL INFORMATION

Marketing Emails: In case you choose to leave your email address with us we would deliver to you information through emails such as our newsletters, surveys or other email messages containing product and event information, cosmetics tips, or promotions. If at any time you decide that you would not like to receive these emails, you may select the ‘Unsubscribe’ link on the email or edit your information and consent to receive email and other communication in the ‘Profile’ section for registered users.

Text Messages: If you have chosen to leave your mobile phone number with us, you may receive text message/SMS alerts containing product and event information, cosmetics tips, or promotions on your mobile phone. Please note that we will never send you any unsolicited text message on your mobile phone. Joan & Adry Co. does not charge any fee for you to receive any text message from us. However, your mobile service provider may charge you for sending and/or receiving text messages and airtime, as well as any other standard applicable rates charged by your mobile service provider.

Telephone Calls: If you have chosen to leave your mobile phone number or landline number on our website, you may receive phone calls containing product and event information, cosmetics tips or promotions on your mobile phone or landline phone.

Communications to Serve You: If you have chosen to provide us with your contact information, we may provide you with service-related announcements by any means, including email, letters and concerning the website or contact you regarding your customer service requests or questions. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Joan & Adry Co. offers its customers.

Customised Service: We may use your personal information you have chosen to give us to provide you with customised service and use of our website. For example, we may suggest products that would be of particular interest to you. Such customised information may be conveyed to you by way of emails or text messages/SMS and phone calls.

Special Events, Questionnaires and Surveys: On occasion, Joan & Adry Co. may sponsor special events (such as contests, promotions, or other offerings), questionnaires and surveys. There may be specific rules applicable to these promotions that explain how any personal information you provide will be processed. We strongly suggest you review any applicable rules before participating. To the extent any special event, questionnaire or survey is not subject to specific rules, the processing of personal information is governed by this Privacy Policy and the purposes it sets forth.

Employment: If you provide personal information to us with respect to employment, such as your resume, we will treat such personal information as confidential and use it only to consider you for current and future employment opportunities and to contact you with respect to employment with us or our affiliates. We will retain your information for further recruitment opportunities that may arise, unless you tell us that you no longer wish for us to retain your information.

An “Affiliate” is a person or entity that directly or indirectly through one or more intermediaries, controls or is controlled by, or is under common control with, our company.

SHARING OF PERSONAL INFORMATION

We may share personal information with our other corporate entities and affiliates who may use the said information in accordance with this policy to: help detect and prevent identity theft, fraud, and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. If you have any objection to such sharing than we request, you should not provide us with any information.

We may retain other companies and individuals to perform functions on our behalf consistent with this Privacy Policy. Examples include web store management companies, order processing companies, courier companies, data analysis firms, customer support specialists, email vendors, web-hosting companies, and fulfilment companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to personal information needed to perform their functions but may not use such information other than on our behalf and in accordance with this Privacy Policy.

In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to any court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting, or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the public.

BUSINESS TRANSFER

We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with or be acquired by that business entity. If such a transaction were to occur, then the other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

SECURITY PRECAUTIONS

We have put in place reasonable measures to protect the personal information contained in our databases. Measures are in place to prevent unauthorized access and maintain appropriate use and accuracy. Furthermore, data that is transmitted in association with our online store is encrypted and is secured by SSL.

TRANSFER OF DATA TO OTHER COUNTRIES:

Joan & Adry, our Affiliates and third parties who may receive your personal information in accordance with this Privacy Policy and the databases in which your personal information is stored shall be located in India and are required to honour the privacy representations made in this Privacy Policy under applicable laws of this country. In case of transfer of data to any other country, legal protections applicable to personal information in the concerned country will apply.

CHOICE/OPT-OUT

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

We will not sell, distribute or lease your personal information to third parties.

OUR RIGHTS

We may elect to electronically monitor areas of the portal and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the portal; or (iii) to protect our rights or property or the rights of the users, Sponsors, Providers, Licensors, Merchants etc.

We are not responsible for screening, policing, editing, or monitoring such Content. If notified of allegedly infringing, defamatory, damaging, illegal, or offensive Content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such Content from the portal. We may terminate your access or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us. Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products. In addition, we reserve the right to limit quantities of items purchased by each customer.

YOUR CONSENT

By mere use of the website, you expressly consent to our collection and use and disclosure of your personal information, including but not limited to your consent for sharing your information as per this privacy policy, in accordance with this Privacy Policy. If you do not agree please do not use or access our Site.

Shipment of Products: Purchases are shipped from our own warehouses in India. Our endeavour is to make the products reach you within 7-10 days from receipt of order and payment. Order deliveries will be made usually between 10.30 am – 7 pm Monday –Sunday.

COD is not available.

Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order.

The delivery will NOT be redirected / redelivered to any other address in any circumstance. The selected product will be delivered only in the city it is mentioned as “available” on this Site. Joan & Adry shall not be held responsible for damage of products after delivery.

JOAN & ADRY will contact the customer the first time & confirm the date, time & address of delivery. If the delivery fails due to following reasons, JOAN & ADRY will contact the customer second time to deliver goods.

In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.

In case the product is not delivered due to any of the above reasons, we will inform you about the same.

All claims for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also the said shortage of goods needs be highlighted and signed on the delivery challan copy and returned to the delivery person.

Delivery Charges: Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Product returns: Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible.

All returned items must be accompanied by a copy of the original receipt, a return / exchange authorisation number and in unopened, saleable condition.

Postage and charges for return of these will not be refunded.

Please note that in any case we cannot offer exchanges or refunds on any sale, opened or used products.

Please allow one to three weeks from the day you return your package for your refund request to be processed. You will be contacted once your return is complete.

Dispatch:

Due to courier timelines, all orders received before 10 a.m. will be processed on the NEXT day. Orders received after 10 a.m. will be processed on the second business day from the date of order. Orders are not dispatched on Fridays, Saturdays, Sundays, and public holidays.

Disclaimer: “We as a Retailer shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorisation for any Transaction, on Account of the Cardholder having exceeded the pre-set limit mutually agreed by us with our acquiring bank from time to time”. Thank you for visiting www.joanadrychoco.com

Refund Policy:

Thanks for shopping at www.joanadrychoco.com

If you are not entirely satisfied with your purchase, we're here to help.

We will contact on the phone number/ e-mail id provided to us upon you placing an order to confirm the details of the order, the price paid/ to be paid and estimated delivery time. You shall not be entitled to cancel the order once you have received the above confirmation from us. If an item you ordered is unavailable post confirmation of the order, we will inform you of such unavailability. In which case:

If You have made the payment: you will be entitled to cancel the order and refund of the full amount paid for the services.
If you opted for cash on delivery: You will be entitled to cancel the order.

iii. We reserve our sole right to cancel your order if:

We cannot reach you to confirm the order.
The delivery address provided by you is not within the places of service.
Failure to deliver your order due to the lack of necessary information.
Unavailability of the items ordered.

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at joanadryco@gmail.com or mailing us at: Joan & Adry Chocolate Company, 2/109A, Canal Road, Maniyamkot Edayath, Arakkunnam, Ernakulam, Kerala - 682313

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

PAYMENT

We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

We use cookies to maintain session of your user. It is not used to personally identify you on other websites.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at joanadryco@gmail.com or mailing us at: Joan & Adry Chocolate Company, 2/109A, Canal Road, Maniyamkot Edayath, Arakkunnam, Ernakulam, Kerala - 682313